XS Support

1. Getting help

XS accounts are provisioned by an organization's administrator. For sign-in trouble, account access, or questions about organization-owned workspace content, contact your workspace administrator first.

The public privacy, legal, and support mailbox is support@exonix.com. Do not send passwords, access tokens, payment data, or sensitive business content in a support request.

2. Privacy requests

To request deletion of your XS account and user-controlled personal data, use the authenticated journey at /account-deletion. If you cannot sign in, email support@exonix.com so the operations team can recover and verify the account before acting.

Requests about an organization's business records are routed to that organization's administrator. They are not deleted through an individual account-deletion request.

3. Security reports

Security vulnerabilities follow the coordinated disclosure process in the repository's SECURITY.md. Do not include exploit details in a general support message.

4. Service expectations

Support and privacy requests are handled by a person. No general support response-time commitment is made here; any such commitment is set out in the signed customer agreement or order form. Account-deletion requests receive a response within 30 calendar days after intake. This page does not promise an automated email acknowledgement; the persisted request and its status are authoritative.