Request Account Deletion

1. What this request covers

This journey requests deletion of one person's XS account identity and user-controlled personal data. It does not delete the organization, its workspace, or organization-owned business records such as opportunities, scores, decisions, documents, configurations, or audit history.

2. How the process works

Sign in with the account you want deleted, submit the empty request form below, and keep the request identifier for your records. Repeating the action while a request is open returns the same request; it does not create duplicates.

The privacy team verifies control of the account email and responds within 30 calendar days. If the account is the organization's last active administrator, the organization must appoint another administrator before deletion can be completed.

3. What completion does

Completion disables the account, revokes web and mobile credentials, removes user-controlled content, and replaces the retained user reference with a non-identifying value so organization-owned history can keep its referential integrity. It never invokes the separate tenant-purge process.

Some legally or security-required records may be retained for their documented retention period. Deleted data can remain in rolling backups until those backups age out within 35 days.

4. If you cannot sign in

Use /support or support@exonix.com for account recovery and the verified privacy-support channel. Do not place your email, name, credentials, or request details in this page's URL or query string.